Return & Exchange Policies

RETURNS

Please read our entire returns policy before making a purchase. This return policy is binding and part of our mutual contractual agreement in any and all purchases you make from Halloween Megastore.

We want to make sure you are completely satisfied with your purchase from Halloween Megastore but sometimes things happen. We gladly accept returns within 14 days of you receiving the product. We only accept returns on products that have not been worn, are in new condition. For costumes, the accessories included must be in their original sealed package unopened and must have the original manufacturer’s packaging.

All returns are subject to a 20% restocking fee and a deduction of the shipping costs Halloween Megastore incurred on the initial shipment. You must contact us within 3 days of receiving the item and you must follow the stated return procedure to make a return.

If something has been worn, used, altered, is missing items, or is without the original packaging or garment tag a refund will not be issued.

Certain items are not eligible for return/exchange due to Health and Safety Laws. Those items are undergarments, socks, stockings, lingerie, intimate apparel, shoes, boots, wigs, facial hair, or any artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, hats with attached hair, latex appliances, fangs, any fake teeth, inflatable items, CD’s, DVDs, make up, party supplies, supreme costumes, mascot costumes and special orders.

Items packaged in clam shell (stiff plastic) are not eligible for return if they have been opened because opening the clam shell damages the packaging.

If any of the above mentioned items are returned, they will be destroyed and NO refund will be issued.

Due to the seasonal nature of Halloween, orders placed between 10/01 and 10/31 are not eligible for return. You may exchange a brand new & unused item for an alternate size of the same style. Please contact us by phone at (888) 338-3330. If we do not have your item's alternate size available you may choose a costume of the same or lessor value. You must follow the return procedure as stated and your original item will be refunded upon verification of a proper return.

Re-package the item neatly. We will reject a return item if it is not in brand new & unused condition. This includes the item's packaging. We will reject a return item if it is damaged because the customer did not properly pack the return item(s) for a safe return shipment. Please include the Return Authorization and the original packing list in the package.

Shipping on returns is the responsibility of the customer. We suggest that the return be shipped using a carrier that will provide a tracking number as we are not responsible for items lost in transit. Original shipping cost cannot be refunded.

To start the return process please call (888) 338-3330 and one of our customer service agents will gladly assist you.with the process.

We generally process returns within 7 days after receipt. During the Halloween season this process may take up to 4 weeks to complete. 

Exchanges

Exchanges can only be done on sales delivered in the continental United States. The only items that can be exchanged are items with sizing issues. The exchange is for the same item just changing the size. The exchange can only happen within 14 days from you receiving the item. You will need to purchase the new item online first, so you are guaranteed to receive what you want. Then call (888) 338-3330 to start the exchange process. Please have your original order number and description of the item being returned. Also, have the order number for the new item that you purchased. We will provide you a shipping label to return the wrong sized product. Please enclose the original order receipt in the return package.

When your returned item has been received and processed, a credit will be issued. Credits will be processed within 7 days normally. During the Halloween season the credit may take up to 4 weeks.

Internet sales cannot be exchanged or returned in our stores.

If you receive a product that is damaged on its’ way to you, we will remedy the problem for you quickly at no additional cost to you. Just follow the procedure for regular exchanges. This exchange is for the same exact item.